Fonehouse Reviews

Poor. Was given false info regarding approval process and expected delivery time. I cancelled the order via phone, which was confirmed there and then, however QC checks and despatch still commenced hours later, so now I'm going through the cancelled contract route, for a contract that shouldn't have been entered and which was confirmed by Fonehouse as being cancelled before inception. Great. Not.

Update following response: You're already aware of my reasons for cancelling, although the person didn't cancel so probably didn't log the reasons therefore either. Regardless, you've had enough of my time hence I will not discuss further.

Date of experience: 17 April 2024

Simple to order for my upgrade, no upgrade fee to upgrade up to 75 days early, and far better value phone/plan bundles.

I have been wary of upgrading via third parties but due to the lack of decent orders from Vodafone directly I decided to give it a try. I am so glad I did!!!!

Fonehouse have a great range of phones and offer packages Vodafone e could only dream of, yet my billing all still goes through my existing Vodafone plan.

I ordered at 10pm on Thursday evening, my phone was dispatched on Friday morning and delivered on Saturday via DPD, I really can't fault the service.

Rest assured when my renewal comes round again in 2 years I will be visiting Fonehouse again!!

Date of experience: 18 April 2024

I haven’t received my handset yet as DPD delivered it to the wrong person. I am very angry about it as I’m still paying for my old supplier and am out of contract and was meant to switch supplier on Tuesday

Date of experience: 21 April 2024

Tight purchase security
My husband ordered me a replacement handset on my credit card, and because the names did not match letter for letter, the order was cancelled. I applaud this level of security. However, when a person has no access to their emails due to their phone being inaccessible, to find a message a day later that says your order is cancelled, is highly frustrating. It would have been useful to be able to log a contact number that a text could be sent to in the interim, so that the item could be reordered.

Date of experience: 22 April 2024

Thank you to Elle she was an amazing help in sorting my order, very polite and professional! Will definitely use this service again

Date of experience: 24 April 2024

Gave 5 stars as phone answered quickly then efficient irish girl told me straight away why my next Vodafone payment would be higher than expected as just changed from sim only to a contract with new iphone. All made sense and took no time at all.

Date of experience: 19 April 2024

I'm happy with the phone and the deal I got from the company. I wanted a good smartphone that did the basics, and the site recommended one that ticked all the boxes. Speaking with the service team helped me get exactly what I was looking they have really great service

Date of experience: 19 April 2024

I had ordered a sim with Fonehouse and changed my mind within the cooling off period. The process of cancelling this was really smooth and Elle was very helpful.

Date of experience: 23 April 2024

Kayla wilson was really helpful and answered all my questions quickly, even though my phone line quality was horrendous at the time. Thank you for your help and resolving my issues.

Date of experience: 22 April 2024

Kayla was brilliant over the phone. She really helpes me with my order. Overall easy process, good communication, friendly team, fast delivery. Very happy

Date of experience: 15 April 2024

Spoke to Nicole on live chat. Wanted to know status of my phone and if it was being shipped today. She gave me a response in a timely and professional manor. So far the transaction has been smooth with a next day delivery time.

Date of experience: 22 April 2024

I ordered a new mobile from Fonehouse to be delivered today. It could not be left in a safe place. As I work 30 miles away from home address it was pretty unlikely that I would be able to receive it and the only alternative DPD delivery would also be when I was at work. So I phoned Fonehouse customer service and spoke to Kayla Wilson who very kindly upgraded my delivery to Saturday morning before 10.30 am. Kayla could not have been more helpful. So thank you Fonehouse for such good deals and thank you Kayla for being knowledgeable, pleasant to talk to and very courteous 😊👏👏

Date of experience: 19 April 2024

Purchased a new iPhone and traded in my old one. V efficient service - I received my new phone straight away. I sent my old phone off and the money was in my account immediately. I read so many reviews of other companies where people have sent their phones off only to be given a knockdown price when it was received so I was sceptical. However, I was paid straight away the exact amount quoted. V impressed.

Date of experience: 19 April 2024

I was sceptical as I had never heard of Fonehouse before. After reading reviews across the internet and Reddit I took the jump. I ordered around 19:30 and the phone was delivered by DPD the following day. Porting my number from EE to Vodafone was really simple. Pleasantly surprised at the communication from Fonehouse throughout. I'd recommend and would/will use again.

Date of experience: 10 April 2024

Not yet used the phone as its for a borthday present. But as far as the ordering delivery and communication goes can't fault it excellent, just hope the phone is as good

Date of experience: 18 April 2024

Got a fantastic new phone deal through Fonehouse and shortly after spoke with Kayla about issues transferring my old number across. She was very helpful on sending me though the information I needed to do this before I'd even finished the phone call.

Date of experience: 18 April 2024

Great company for phone contracts. I’ve had 2 contracts from here and had no issues. Really good price and delivered within 24 hours. Highly recommend

Date of experience: 15 April 2024

I have tried lot of place for buy phone into lot of websites but no one offered, fonehouse provide best and fast and easy service to get my iPhone 15pro max. Thanks for Fonehouse.

Date of experience: 19 April 2024

Good price with lots of data, free messages and calls, cheaper than if I'd gone to Vodafone direct

Date of experience: 17 April 2024

Great first purchase from Fonehouse. Everything went smoothly and even when their was a technical issue with some documents a quick webchat sorted the issue super fast. I'll be keeping them in mind for upgrades for other family members as well.

Date of experience: 13 April 2024